Question 1

I can't log in. What should I do?

Accepted Answer

Login issues are usually caused by cookie settings. Please use the Chrome browser and try logging in from an incognito tab.

Question 2

I see a message saying 'There is an error with the link or file.' How do I resolve it?

Accepted Answer

Please double-check that the file or link you provided is valid. Currently, only YouTube and SoundCloud links are supported; other links such as TikTok or Apple Music are not supported.

Question 3

It's stuck in the 'Waiting to process' state. What should I do?

Accepted Answer

The waiting state can occur when another user's task is being processed. However, if it stays in the same state for more than an hour, it may be a system issue, so please try again.

Question 4

I got a message saying 'No such instrument found.' Why is that?

Accepted Answer

This message can appear when you select instrument mode on a vocal-only track, or vocal mode on an instrument-only track. It may also be that the track is too short for the model to analyze.

Question 5

It says 'No plagiarized track found or there was a problem generating the file.' What should I do?

Accepted Answer

This message appears when we couldn't find a similar track in our database. We are continuously updating the service to provide better analysis data.

Question 6

I click the Start Check button but the check won't start. What should I do?

Accepted Answer

There is most likely an issue with our servers. Please try again later. Alternatively, if you send us your audio via 1:1 inquiry, we will send the file directly to you.

Question 7

I see a message saying 'An error has occurred.' What should I do?

Accepted Answer

This is a case where the problem was caused by an error of unknown origin. If the issue persists, send us your audio via 1:1 inquiry and we will send the file directly to you by email.

Question 8

I'd like to pay on a team basis.

Accepted Answer

Leave us an inquiry and we will take care of it as soon as possible.Contact us > Category: Enterprise or Team plan

Question 9

How do I get a refund?

Accepted Answer

To request a refund, be sure to log in with the account used for payment, then select 'Refund request' under 1:1 inquiry.Contact us > Category: Select Refund requestAfter submission, we will review it internally and process it promptly.

Question 10

What is your refund policy?

Accepted Answer

Plans and monitoring services are refundable only if you apply for a refund within one week of payment and have not used the service.When applying for a refund, please log in with the account used for payment and request it via 1:1 inquiry.

Question 11

Why was my card declined?

Accepted Answer

For smooth purchases, MIPPIA verifies every credit or debit card newly added to an account. If your card keeps getting declined, please contact your card issuer.

Question 12

How do I cancel my subscription?

Accepted Answer

You can stop your subscription by changing it on My Page.After logging in, click your profile image and switch your plan to the Free plan under Account > Billing.

Question 13

I'd like to pay on a team basis.

Accepted Answer

Leave us an inquiry and we will take care of it as soon as possible.Contact us > Category: Enterprise or Team plan

Question 14

How do I get a refund?

Accepted Answer

To request a refund, be sure to log in with the account used for payment, then select 'Refund request' under 1:1 inquiry.Contact us > Category: Select Refund requestAfter submission, we will review it internally and process it promptly.

Question 15

What is your refund policy?

Accepted Answer

Refunds are available only if you apply within one week and have not used the plan.When applying for a refund, please log in with the account used for payment and request it via 1:1 inquiry.

Question 16

Why was my card declined?

Accepted Answer

For smooth purchases, this service verifies every credit or debit card newly added to an account. If an error message pops up after you enter a new card on your account's billing page, it means the card could not be verified. If the service did not renew due to a credit card issue, re-enter your card even if the actual card details have not changed. This lets the billing system charge again. If your credit card keeps getting declined, contact your credit card company for more details.

Question 17

How do I cancel my subscription?

Accepted Answer

You can stop your subscription by changing it on My Page.After logging in, click the billing tab in the sidebar to go to the billing information page. On that page, click Select plan and switch to the Free plan.

Question 18

What kind of companies is MuCheck for?

Accepted Answer

It is a solution for copyright associations, distributors, streaming platforms, production companies, and labels that manage music production, distribution, and copyrights. As generative AI music grows rapidly, it targets any organization that needs to identify and manage AI music.

Question 19

Can anyone use this site?

Accepted Answer

This is a private demo environment for demonstration and evaluation of the MuCheck service. It can only be used with an account issued through a sales representative. If you would like to adopt or review MuCheck, please contact us via the inquiry form at the bottom of the page.

Question 20

Which file formats are supported?

Accepted Answer

We support mp3, wav, flac, m4a, aac, and ogg formats.

Question 21

How long does it take to analyze one track?

Accepted Answer

It depends on the model. Lite/Standard takes 30-40 seconds, Pro about 1 minute, Pro-v2 about 30 seconds, and Pro-v2.1 about 50-60 seconds.

Question 22

How many tracks can I check at once?

Accepted Answer

On this demo site, you can upload up to 100 tracks at once for batch checking. Checks are processed sequentially in a queue.

Question 23

How are uploaded audio files and analysis results stored?

Accepted Answer

They are stored on MIPPIA servers with no separate retention limit and are used only for analysis and service improvement. When a user requests deletion, the audio file is permanently deleted immediately, and the analysis result is hidden from the screen.

Question 24

Is there any chance my data could be leaked externally?

Accepted Answer

All data is transmitted encrypted over HTTPS, and per-user access control is applied. MIPPIA also implements technical and administrative safeguards in accordance with privacy laws.

Question 25

I don't have an account. How do I get one?

Accepted Answer

If you contact us through the inquiry form at the bottom of the page, a sales representative will guide you promptly.

Frequently Asked Questions

Can't find your answer?

Frequently Asked Questions

MIPPIA · ServiceI can't log in. What should I do?

MIPPIA · ServiceI see a message saying 'There is an error with the link or file.' How do I resolve it?

MIPPIA · ServiceIt's stuck in the 'Waiting to process' state. What should I do?

MIPPIA · ServiceI got a message saying 'No such instrument found.' Why is that?

MIPPIA · ServiceIt says 'No plagiarized track found or there was a problem generating the file.' What should I do?

MIPPIA · ServiceI click the Start Check button but the check won't start. What should I do?

MIPPIA · ServiceI see a message saying 'An error has occurred.' What should I do?

MIPPIA · Enterprise & TeamI'd like to pay on a team basis.

MIPPIA · Billing & RefundsHow do I get a refund?

MIPPIA · Billing & RefundsWhat is your refund policy?

MIPPIA · Billing & RefundsWhy was my card declined?

MIPPIA · Billing & RefundsHow do I cancel my subscription?

API Platform · Enterprise & TeamI'd like to pay on a team basis.

API Platform · Billing & RefundsHow do I get a refund?

API Platform · Billing & RefundsWhat is your refund policy?

API Platform · Billing & RefundsWhy was my card declined?

API Platform · Billing & RefundsHow do I cancel my subscription?

MuCheck · Sales & AdoptionWhat kind of companies is MuCheck for?

MuCheck · Sales & AdoptionCan anyone use this site?

MuCheck · Technology & ModelsWhich file formats are supported?

MuCheck · Technology & ModelsHow long does it take to analyze one track?

MuCheck · Technology & ModelsHow many tracks can I check at once?

MuCheck · Data & SecurityHow are uploaded audio files and analysis results stored?

MuCheck · Data & SecurityIs there any chance my data could be leaked externally?

MuCheck · Operations & AccountsI don't have an account. How do I get one?

Can't find your answer?